Refund/Exchange Policy
Details
We offer a 90 Money Back
Guarantee on every product we sell for the amount of purchase,
excluding shipping and handling charges. Your satisfaction is
our priority. Please call customer service at (308) 247-3400
in advance to obtain an RMA number (Return Merchandise
Authorization) within 90 days of purchase date.Return merchandise with
RMA number to:
Apple Poly LLC
RMA # : _________
303 Adams Ave Suite A
PO Box 732
Morrill NE 69358-0732
NOTE: Product sent with no RMA
number will be returned to sender. ONE REFUND PER HOUSEHOLD.
Order Cancellation Policy
Please submit any cancellation via email to
orders@applepoly.com, or call us at (308) 247-3400.
Email cancellations must contain
the following: First name, last name, and email address. This
information must be identical to the information originally
submitted on your order. Please provide contact information so
that we may contact you if we have questions in regards to
canceling your order.
Every effort will be made to
accommodate the cancellation of your order, providing your order
has not been charged and/or shipped out. In the event that a
cancellation was submitted (via email or phone), and your order
was shipped out after, we will gladly refund the complete
balance charged including shipping. However, if the cancellation
was documented as received after the order was shipped, we will
refund the merchandise total less shipping, after the
merchandise has been returned to us unopened.
Shipping Procedures
We make every effort to ship order on in-stock products
within 24 hours of receipt of your order. Often, we are able to
ship orders the same day they are received. If shipment is
delayed more than 72 hours from the time of your order, you will
be notified by email or telephone. We do not guarantee
processing or transit times, except in the case of specific
arrangements through our Nebraska office at (308) 247-3400 prior
to your order.
All domestic orders are shipped
USPS First Class Mail, Priority Mail, or Express Mail. These
options and costs are available on the order form. International orders are shipped
via Global Priority Mail or Global Express Mail, and accompanied by applicable customs
documentation.
International Orders
Please
be aware that we have no control over the customs and import
duties processes of your country. Shipments are sometimes
delayed due to these circumstances. The purchase price of your
order, and the shipping charges, are paid when your order is
processed. Your order payment does not include GST, VAT or
any other taxes imposed by your country. Your order payment does
not include any import duties or fees that may be charged by
customs officials in your country. Any and all additional
import duties, fees or taxes imposed by the country of import
are the responsibility of the buyer.
In the case lost or excessively
delayed shipment, you are encouraged to call or email so that we
may attempt to track or replace your order.
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