Return merchandise with RMA number to:

Apple Poly LLC
RMA # : _________
303 Adams Ave Suite A
PO Box 732
Morrill NE 69358-0732

NOTE: Product sent with no RMA number will be returned to sender. One refund per household.

Order Cancellation Policy
Please submit any cancellation via email to orders@applepoly.com, or call us at (308) 247-3400.

Email cancellations must contain the following: First name, last name, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping, after the merchandise has been returned to us unopened.

Shipping Procedures
We make every effort to ship order on in-stock products within 24 hours of receipt of your order. Often, we are able to ship orders the same day they are received.  If shipment is delayed more than 72 hours from the time of your order, you will be notified by email or telephone. We do not guarantee processing or transit times, except in the case of specific arrangements through our Nebraska office at (308) 247-3400 prior to your order.

All domestic orders are shipped USPS First Class Mail, Priority Mail, or Express Mail. These options and costs are available on the order form. International orders are shipped via Global Priority Mail or Global Express Mail, and accompanied by applicable customs documentation.

International Orders
Please be aware that we have no control over the customs and import duties processes of your country. Shipments are sometimes delayed due to these circumstances. The purchase price of your order, and the shipping charges, are paid when your order is processed. Your order payment does not include GST, VAT or any other taxes imposed by your country. Your order payment does not include any import duties or fees that may be charged by customs officials in your country. Any and all additional import duties, fees or taxes imposed by the country of import are the responsibility of the buyer.

In the case lost or excessively delayed shipment, you are encouraged to call or email so that we may attempt to track or replace your order.
 

Privacy Policy

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days, unless you specifically request we do so for your ordering convenience.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and keep track of advertisements and .

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

david2011@applepoly.com

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 09/19/2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.applepoly.com
PO Box 732
Morrill, NE 69358-0732
United States
orders@applepoly.com
+1 308 247-3400

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